Privacy Policy

Firefly XD, Inc., and its Affiliates


Last Revised:  30 October 2018

Firefly XD, Inc., respects your privacy and is committed to protecting it through its compliance with this Privacy Policy.  
This Privacy Policy describes the types of information we may collect from you and that you may provide when you visit Fireflyxd.com, Fireflyxd.com subdomains, or affiliated websites, including any content, functionality and services offered on or through such websites (whether as a guest or a registered user), and our practices for collecting, using, maintaining, protecting and disclosing that information.  As used herein, ‘Website’ shall refer to each of the aforementioned websites, or any combination of them.  

This Privacy Policy applies to information we collect on the Website or in email, text and other electronic messages between you and the Website.  It does not apply to information collected by us offline or through any other means, including on other websites, or by any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.  

PLEASE READ THIS POLICY CAREFULLY, including before using the Website or submitting any personal information) in order to understand our policies and practices regarding your information and how we will treat it.  

IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, then please do not use the Website.  

BY ACCESSING OR USING THE WEBSITE, you are agreeing to this Privacy Policy.  This Privacy Policy may change from time to time.  Your continued use of this Website after we make changes is deemed to be acceptance of those changes.  Please check the Privacy Policy periodically for updates.  

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information (a) by which you may be personally identified, such as name, postal address, email address, telephone number, credit card information (if voluntarily submitted by our visitors, social security number, or any other identifier by which you may be contacted online or offline (‘personal information’); (b) about your internet connection, the equipment and operating system you use to access our Website and usage details, including traffic or referral sources, metadata and online usage information; (c) your consumer preferences and personal motivation for evaluating products or services which may be described on our Website; and/or (d) which is relevant to your life, lifestyle, goals, aspirations, and health, including such information as your gender, age, weight, current or past health conditions, allergies, prior diagnoses, and other information which may or may not help to qualify whether a particular product or service that is promoted by this Website may be appropriate for your further investigation and consideration.

We collect this information: (a) directly from you when you voluntarily provide it to us; or (b) automatically as you navigate through the Website (which may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies); and (c) from third parties, including but not limited to, business partners, data aggregators and other third-party sources.  

Information You Provide to Us

The information we collect on or through our Website may include: (a) information that you provide by filling in forms on our Website, including information provided at the time of registering to use our Website, reporting problems with our Website, subscribing to our service, posting material, completing forms or surveys, or requesting further services; (b) records and copies of your correspondence (including e-mail addresses) and verbal communications, if you contact us either through a digital channel or through our call center; (c) your responses to surveys that we might ask you to complete to help qualify your interest, provide additional educational information which may be relevant to you, for our research purposes, and which may be transferred to third parties to facilitate your experience, including but not limited to Care XD, LLC, and independent medical professionals; (d) details of transactions you carry out through our Website and of the fulfillment of your orders, including financial information you may be required to provide before placing an order through our Website; and (e) your search queries on the Website.

You also may provide information to be transmitted to other users of the Website or third parties (collectively, “User Contributions”).  Your User Contributions are posted on and transmitted to others at your own risk.  

Information We Collect Through Automatic Data Collection Technologies.

We also may collect various types of non-personally identifiable information to help us make your experience more enjoyable, measure site activity to identify future improvements that should be made, and compile aggregate data to help serve site visitors better.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including (a) details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website, or (b) information about your computer and internet connection, including your IP address, operating system and browser type. We may use your IP address to help prevent fraud, to help diagnose problems with our server, to gather broad demographic or geolocation information, to offer you products and services, to profile you as a consumer, and to personalize our communications with you.  

The information we collect automatically is statistical data and personal information. We may maintain it or associate it with personal information we collect in other ways or receive from third parties.  It helps us to improve our Website, to deliver a better and more personalized service, and to understand how individuals and groups of individuals experience the Website and products or services they may come to experience as a result of their Website experience, including by enabling us to (a) estimate our audience size and usage patterns; (b) store information about your preferences, allowing us to customize our Website according to your individual interests; (c) speed up your searches; and (d) recognize you when you return to our Website.

The technologies we use for this automatic data collection may include cookies, flash cookies, and/or web beacons, described below:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website, allowing us to enhance your user experience.

Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Web Beacons. Emails and newsletters sent electronically, as well as Pages of our Website, may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs, including through the use of web beacon technologies enabled by Google Tracking and Facebook Pixels) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related Website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

If you visit this site with an open ID (such as Facebook), you may also be sharing and integrating data with third-party social media sites, and we may track aggregate data about the number of visits to this site with an open ID, the number of items “liked” on this site, or items on this site that you choose to share with a third-party social media site.  We may tie this information to personal information about you that we collect from other sources or you provide to us.

Third-party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control and are not liable for the actions of any third parties who we may promote.  We pride ourselves in working with quality companies, but have no control over the actions of those third parties.  While we are not liable for any of the actions of those third parties, you should feel free to give us feedback from time to time on your experiences with any third parties to whom we work with so that we may enhance our future service to all customers. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information (a) to present our Website and its contents to you; (b) to validate your compliance with the Terms of Use applicable to the Website; (c) for content improvement and feedback purposes; (d) to provide you with information, products or services that you request from us; (e) to reach you, when necessary, regarding your use of the Website or products; (f) for marketing purposes including but not limited to contacting you about our goods and services and/or providing such information to our third party partners so they may contact you about their products and/or services that may be of interest to you; (g) to fulfill any other purpose for which you provide it; (h) to provide you with notices about your account; (i) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; (j) to notify you about changes to our Website or any products or services we offer or provide though it; (k) to allow you to participate in interactive features on our Website; (l) to use such data for analytical purposes either alone or in combination with other data; (m) we may share your data on a standalone or aggregated basis with Care XD, LLC, independent medical services providers, our pharmaceutical company partners, pharmacies and other fulfillment providers, and other partners; (n) in any other way we may describe when you provide the information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences.

By submitting your email address on the Website, you agree to receive email from the Company, its Websites and its business partners. You can cancel your participation in any of these email lists at any time by clicking the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do.

In addition, you agree that by submitting your telephone contact information on the Website and/or registering to receive the product and/or service offered herein, such act constitutes a purchase, an inquiry, and/or an application for the purposes of the Amended Telemarketing Sales Rule (ATSR), 16 CFR ‘310 et seq. and any applicable state and local “do not call” regulations. We retain the right to contact you via telemarketing in accordance with the ATSR and the applicable state regulations, including either by telephone or SMS/text messaging.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.  We may disclose personal information that we collect or you provide as described in this Privacy Policy: (a) to our subsidiaries and affiliates, including Care XD, LLC, and independent, third party medical service providers; (b) to contractors, service providers and other third parties we use to support our business; (c) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred; (d) to third parties to market their products or services to you if you have not opted out of these disclosures; (e) to use for analytical purposes; (f) we may share your information with some or all of our partners including but not limited to pharmaceutical companies, pharmacies, or other fulfillment companies; (g) to fulfill the purpose for which you provide it; (h) for any other purpose disclosed by us when you provide the information; or (i) with your consent. We may also disclose your personal information (a) to comply with any court order, law or legal process, including to respond to any government or regulatory request; (b) to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes; or (c) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others (this includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction).

Except as otherwise stated herein, we will NEVER share your personally identifiable information with third parties unless you have given us permission to do so, such as in order to fulfill a third party offer that you have accepted from us.  However, by permitting us to collect this information, you will be able to receive information on other products and services that may be of interest to you, including related third party offers that we may send directly to you. You also enable us to personalize your experience with us so that we can provide you with the highest quality of service.


Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please email us at support@fireflyxd.com.

Commitment to Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored in a technically and physically secure environment. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we take reasonable measures to protect your information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.  We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

Contacting Us

If you need to contact us, please submit a support ticket at support@fireflyxd.com.